Ghana's banking industry is stepping up anti-fraud education as social engineering scams become a growing cyber security and financial risk, according to the Ghana News Agency.
The warnings came at a Fraud Awareness Roundtable organised by GCB Bank in Accra as part of its Customer Service Month activities. The event brought together representatives of the Cyber Security Authority, the National Signals Bureau, the Ghana Police Service and the Ghana Association of Banks.
Mrs Cynthia Ofori-Dwumfuo, GCB Bank's Chief Marketing, Communications and Customer Experience Officer, said fraudsters were increasingly exploiting trust and emotion through phishing links, fake calls, deceptive messages and impersonation schemes.
She urged customers to verify any request for sensitive information and to contact their bank directly whenever they were unsure about a transaction or message.
Mr John Awuah, Chief Executive Officer of the Ghana Association of Banks, said social engineering had become one of the most significant fraud threats facing the financial sector, with criminals relying on manipulating trust rather than breaching technical systems.
He called on banks, payment service providers, fintech firms and telecommunications companies to strengthen collaboration and intelligence-sharing to improve the recovery of funds lost to fraud.
No specific cases or suspects were discussed in the report.