Technology alone cannot keep digital money safe, according to John Awuah, Chief Executive Officer of the Ghana Association of Banks. He explained that customers play a vital role in protecting their own accounts.
Mr. Awuah stated that people often give away important information. This includes passwords, personal identification numbers, bank card details, and phone access to criminals. Banks have put a lot of money into securing their systems.
He mentioned that these financial institutions must follow strict safety rules. However, he emphasized that the customer is the last and most important line of defence.
The association is urging all users of digital banking and payment systems to be more careful. They advise against sharing sensitive information with anyone.
This message comes as many Ghanaians increasingly use digital platforms for financial transactions. The growing reliance on these services also presents new opportunities for fraudsters.