The Electricity Company of Ghana ECG has started looking into complaints from customers about prepaid electricity bills. Some customers have reported issues with how their meters are charging them.
ECG has said that the meters are working correctly. They want customers to know they are taking these concerns seriously.
To prove the meters are accurate, ECG has invited the Ghana Standards Authority. This authority will conduct independent tests on the electricity meters.
This investigation is important because accurate billing helps customers manage their electricity use and costs effectively.
Ensuring fair and correct billing is a key goal for ECG in serving its customers across Ghana.