Reported by GhanaCrimes Newsroom·2 min read
Ghana's Cyber Security Authority (CSA) and the National Information Technology Agency (NITA) have warned the public, businesses and government agencies to watch out for phishing scams exploiting this week's widespread Microsoft outage, which disrupted Outlook and other Microsoft services.
In a joint alert shared on Saturday 14 November 2026, and reported by Ghanamma and The High Street Journal, the two agencies said Microsoft had restored the affected services but that some users could still see intermittent disruption while operations returned to normal.
"Cybercriminals routinely exploit such outages by posing as Microsoft or IT support teams, offering 'fixes' or 'restored access' links, or asking users to 'verify' or 're-authenticate' their accounts," the alert said, as quoted by The High Street Journal.
The agencies advised people not to click suspicious links or open unexpected attachments about the outage, password resets or account restoration, and never to share passwords or one-time codes or approve multi-factor authentication requests they did not start. They urged users to check the full sender address and domain before replying, and to be wary of urgent messages pressing them to bypass security procedures.
Organisations were also cautioned against exposing confidential information when staff switch to messaging apps during disruptions, and told to confirm recipients and use approved channels.
The CSA says cybercrime incidents can be reported to its 24-hour reporting point by calling or texting 292, on WhatsApp at 0501603111, or by email to report@csa.gov.gh.
Sources: Ghanamma, The High Street Journal.
