The Chief Executive Officer of the National Health Insurance Authority has outlined a new plan to improve the agency.
This new initiative is built on three main pillars designed to make the NHIA work better for everyone.
One key area is strengthening internal controls and improving the welfare of the staff.
Another pillar aims to restore public confidence in the health insurance system.
The plan also includes ending illegal charges that some people may face.
Finally, the initiative emphasizes transparency and accountability in all operations.
Named official stated these measures are a game changer for public service delivery.
The implementation is expected to enhance the efficiency and trustworthiness of the NHIA.