GCB Bank May Refund Fraud Victims If Procedures Failed

A bank official stated that customers could be refunded if internal processes were not followed during fraud incidents.

GCB Bank may refund customers who lose money through fraud if the bank did not follow its own rules. This was stated by Iliasu Zango, the Chief Information Security Officer at GCB Bank.

Zango spoke on the Asaase Townhall Talk program. He explained that the bank's liability depends on whether its internal procedures were breached during a fraud incident.

The official indicated that a thorough investigation would determine if the bank's processes failed.

If such a failure is confirmed, the bank could be required to reimburse the affected customer.

This statement clarifies a potential avenue for customer recourse in cases of financial fraud.