Bills Micro-Credit has started an investigation after a video of a public argument went viral. The company wants to know exactly what happened.
The financial institution said it follows strict professional and ethical rules. They want to make sure these rules were not broken.
The internal investigation will look at the sequence of events shown in the video.
It will also check if any employees of Bills Micro-Credit acted against company policies.
The company has not released further details about the people involved or the location of the incident.