Bills Micro-Credit has launched an official investigation. This is happening after a video showing an argument went viral online.
The company wants to understand the full story behind the incident captured in the video.
They emphasized that they are a well-regulated financial service provider. Bills Micro-Credit also stated that they follow strict professional and ethical guidelines.
The investigation will look into the sequence of events to determine what occurred.
It will also check if any staff members involved broke the company's internal rules or policies.
The outcome of the investigation is expected to clarify the situation and guide any necessary actions.