Bills Micro-Credit has started an investigation into a video that has been shared online. The video shows an altercation that reportedly occurred following a customer interaction.
The company stated it operates as a regulated financial institution. It follows strict professional and ethical standards.
An internal investigation is currently underway. This process aims to clarify the sequence of events depicted in the video.
The investigation will also assess whether any company personnel may have violated internal policies. Bills Micro-Credit is committed to maintaining its standards.