Bills Micro-Credit has started an official inquiry after a video showing a dispute involving its staff became widely shared.
The company stressed its commitment to operating as a regulated financial institution.
It highlighted that its operations adhere to strict professional and ethical guidelines.
The investigation aims to clearly establish the sequence of events captured in the video.
It will also assess whether any Bills Micro-Credit personnel acted against internal policies or procedures.
The outcome of the investigation is expected to inform subsequent actions taken by the company.