Bills Micro-Credit has started an investigation into a video that has spread online. The video shows an altercation involving people believed to be its staff.
The company said it is a regulated financial business. It also stated that it operates with high professional and ethical standards.
The ongoing investigation aims to establish the facts of the incident. It will also determine if any of the company's employees violated its internal policies.
Further details about the investigation's findings will be shared as they become available.