Bills Micro-Credit Limited has taken action after a video of an incident became widely shared. The footage shows three of the company's field officers involved in a confrontation with a woman. The company confirmed it launched an internal investigation.
The video appears to show staff members struggling with the woman, who was holding a child, according to the company's statement. Following the internal review, the company decided to involve the police.
Bills Micro-Credit Limited has handed over the suspended employees to the police for further investigation. The company stated its commitment to fair treatment of customers.
The Ghana Police Service is now handling the case. Further details are expected as the investigation proceeds. The company aims to ensure accountability for its staff's actions.