The Chief Executive Officer of Air Canada, Michael Rousseau, has resigned from his position following significant public backlash. The controversy stemmed from an English-only condolence message issued to victims of a recent plane crash at LaGuardia.
The incident sparked widespread criticism, with many deeming the message insensitive and exclusionary. The airline's response to the tragedy, particularly its communication strategy, came under intense scrutiny, ultimately leading to the CEO's departure.