MTN launches self-service SIM swap in Northern Region

MTN Ghana has started a new service for customers in the Northern Region. People can now swap their SIM cards themselves.

This means customers do not have to go to MTN shops for a new SIM. Lost, damaged, or stolen SIM cards can be replaced easily. The service began in Tamale, the capital of the Northern Region.

The launch event took place on March 11, 2026. It was held at the MTN offices located in Tishigu.

This new platform is designed to make things simpler for customers. It aims to cut down on long queues at MTN service centers.

Customers can now manage their SIM card replacements on their own.

MTN Ghana says this move shows its commitment to improving customer service. It is a step towards using technology to solve common problems.

The company hopes this will free up staff time at offices. This will allow them to focus on other customer needs.

The self-service platform is expected to be very helpful for many people in the region.