Bills Micro-Credit has started an investigation into a video that has been widely shared online. The footage appears to show an altercation.
The company highlighted that it is a licensed financial institution. It operates under strict professional and ethical standards.
An internal investigation has been launched to understand the full sequence of events.
The inquiry will also determine if any personnel involved violated the company's policies.
Bills Micro-Credit stated its commitment to upholding its operational guidelines.
Further details will be released as the investigation progresses.