Digital fraud and problems with bank cards were the top reasons customers complained to their banks in 2025. This information comes from the Bank of Ghana's yearly report.
The report highlights that these types of issues caused the most concern for people using banking services.
It indicates a rise in digital related activities causing trouble for account holders.
Card disputes, which can involve unauthorized charges or issues with transactions, were also a major source of complaints.
The Bank of Ghana collects this data to understand customer experiences and monitor the banking sector.
These findings help show areas where banks need to improve security and customer service.
The report covers the country's financial landscape and consumer protection efforts.